Frequently Asked Questions
I think I have mold. Where do I start?
We recommend navigating our website to find an insurance adjuster and a mold inspector closest to you. A public insurance adjuster will help identify if this is considered a covered loss where you would receive financial help through your home insurance company. A mold inspector will provide you with a thorough evaluation of the mold condition and provide us with the appropriate scope of work to eliminating the mold sources, bringing your home back to a normal ecology while reducing the byproducts of mold back to equivocal levels. With this we can begin to provide you with a proposal to include costs on completing that scope of work.
We are really not prepared for the scope of work you are suggesting. What are my options?
We first want to point out that we do not come up with the scope of work. We estimate the costs of the scope of work provided by your mold inspection company. We highly recommend speaking to them first to discuss why it is they are recommending the scope of work and the implications of not following their recommendations. From our experience it is rare that we find a recommendation that didn’t provide value in executing. Mold is a very personal problem that affects individuals differently. Some individuals may need to go more extreme than others. We always recommend going over the cost value versus the results achieved with your mold inspection company before making final decisions.
I’d like to obtain other bids but how do I know I am comparing apples to apples?
It’s only natural to obtain other quotes. We do the same thing when pricing out our products and equipment. It is important however to understand what you are estimating. The best advice we can give is to ask the right questions. Ask our competitor what they plan to do about the mycotoxins or the high ERMI score. A lot of companies will not even know what this means let alone have the knowledge to handle it. Unfortunately, many of our competitors are more water damage professionals than they are mold experts. If you need a mold expert for health reasons, you should find someone that specializes in mold. You’ll be pleased to know we specialize in mold remediation to include reducing ERMI scores and mycotoxin levels.
How come I have a quote from another company that is less than yours?
It’s a great question! All American Restoration Corp follows a modest business model of cost plus 10% for profit and 10% for overhead. When we estimate costs for your project, we are estimating the costs of the scope of work provided by your mold inspection report as well as the logistics of how to do the best possible job with the health of your family in mind. If another company is coming in cheaper, it is often because they are not bidding on the same scope of work. If we are figuring 100 man hours to do the job where another company is claiming they can do it in 50, there is a big difference. It is important to understand how they plan to cut the labor in half while still achieving the same result.
For example: both companies are bidding on the removal of the mold problem in your basement. Our scope of work includes reducing the elevated ERMI score found throughout the rest of the home. Our competitor’s scope of work only includes the removal of the mold problem in your basement. It is important to ensure that you’re comparing apples to apples and not just looking at the bottom line number.
I want to hire your company. I feel confident in your ability to handle this project. My only concern is finance. Do you guys have any options?
Sure! It’s unfortunate but sometimes your insurance company will not cover some or all of the costs for remediation. While we are not financial professionals qualified to give financial advice, we can offer suggestions on obtaining financing for your project. Another option is to discuss breaking up the project in a way that makes sense logistically and financially. At All American, we really value our clients and their situations. We are in business to help you in any way that we can.
My doctor recommends using different products than what you are recommending. Would you be willing to use different products?
Your doctor will know what will work best for you. Some of our clients have chemical sensitivities which is why we use botanical and Zero VOC products. We always invite you to share our proposal with your doctor to obtain recommendations on products and procedures. If your doctor would like us to use particular products that will get the job done, we absolutely will. We are constantly consulting with medical professionals that are knowledgeable in this field so that we can evolve our practices to benefit our clients as technology becomes available.
Help! I decided to hire someone else and now I feel like I made a huge mistake! What can you do?
We take great pride in what we do. Even if you hired another company we would be happy to consult on the project. While we may not have control of the operations of that company, we can advise on the steps that need to be taken throughout the course of the project to achieve the results you are looking for. We never want you to feel like we do not care about your situation, even if you do not employ our labor.
I have read on the internet that once you have mold you can never truly get rid of it. What is your stance on that?
There are many schools of thought on mold and conflicting information found on the subject. Our approach is simple. If you have mold, there is an underlining cause. Our objective is to eliminate the mold source that is causing you and your family grief and consult on the repairs necessary to ensure that the mold will not grow back.
For example, if you have mold in your basement due to water seepage we will come up with a strategy to eliminate the water and moisture conditions that caused the mold to grow in the first place. Without that important step, the mold can certainly grow back. That is why we not only eliminate the mold sources but we consult on the repairs necessary to ensure optimal conditions to prevent mold from re-occurring.
Where do your services stop and end? What can I expect my home to look like when you are done?
We strictly handle the environmental work in your home. We do not do any reconstruction services. Once we get started we may encounter building, waterproofing, HVAC, and/or structural issues that caused the mold growth in the first place. We will be able to help consult on how to correct these issues but often they will result in working with other qualified companies such as a General Contractor to get the place restored to a state where mold will not grow back. We would work with you on finding a professional in your area that is qualified to work on this project. We leave your home clean, stable, and ready for the next trade professional to complete the project.
What sort of guarantees do you offer if we employ your services?
If you decide to employ our services fully based upon your recommendations we guarantee bringing your space back to a normal ecology in the areas that were found to be elevated. In the event a post test indicates there are still elevated levels in that area, we will come back to address it at no extra cost to you. The only time this would not be covered, is if an additional area was found that wasn’t in the original mold investigation.
For example, if mold is found in your attic and we remediated the attic yet there is still an elevation found due to a spot that we had missed; We would come back to resolve it at no additional cost. However, if the elevation exists because there is additional mold found in the bedroom below causing an elevation in the attic (and it was not originally called for to do any remediation in that bedroom) we would only charge for our costs to come back to resolve the condition found in the bedroom. This case and point is why we always recommend a thorough investigation be completed prior to starting a mold remediation plan.
Someone recommended that I get an air purifier. What are your thoughts on that and which brands do you recommend?
There are a lot of good products out there. Some brands have ozone capabilities that your doctor may recommend against. We advise asking your mold inspector and your doctor for a brand and model that works best for you. We also want to point out that air purification will certainly reduce the levels in the air. It will not however remove the sources of mold that are aerosolizing mold spores to begin with. Air purification works best after remediation when there are no longer mold sources present. If you’re using air purification in the meantime, we would turn them off during remediation to prevent cross contamination. We also would advise changing the filters upon completion of remediation; prior to turning the air purifiers back on.
I have a question not listed on here. Who should I speak to?
While we try to do a good job answering common questions, each project has its own complexities. Give our office a call today and we setup a free phone or in-person consultation to help answer any questions you may have.